FREQUENTLY ASKED QUESTIONS
ORDERING
How do I place an order?
Simply browse our collections, select your preferred size and colour, add the item to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I change or cancel my order?
Orders can only be changed or cancelled before they have been processed or shipped. Please contact us as soon as possible if you need assistance.
PAYMENTS
What payment methods do you accept?
We accept secure online payments through:
1. CARD PAYMENTS
  • Visa
  • Mastercard
  • American Express
2. INSTANT EFT
  • Paystack
  • Ozow
  • Yoco
3. BUY NOW, PAY LATER
  • PayFlex
  • Mobicred
4. QR CODE/SCAN TO PAY
  • Scan To Pay
  • SnapScan
5. DIGITAL/MOBILE WALLET
  • Apple Pay
  • Google Pay
Is my payment information secure?
Yes. All transactions are processed through secure payment gateways that use industry-standard encryption to protect your information.
SHIPPING & DELIVERY
Do you deliver throughout South Africa?
Yes, we deliver nationwide using trusted courier partners.
How long does delivery take?
  • For deliveries within South Africa takes 5-10 business days
Delivery times may vary during peak periods or promotional sales.
How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery location and order size.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS.
RETURN & EXCHANGES
What is your return policy?
Items may be returned within 1-7 days of delivery, provided they are:
  • Unworn
  • Unwashed
  • In their original condition with tags attached
Can I return sale items?
Sale, clearance, and promotional items may not be eligible for refunds unless they are faulty.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. We will gladly assist with a replacement or refund where applicable.
PRODUCTS
Will sold-out items be restocked?
Popular items may be restocked depending on demand. Follow us on social media or subscribe to our newsletter for updates.
Are your products locally branded?
Yes. All designs, branding, and customization are completed in-house, and we proudly operate as a South African clothing brand.
GENERAL
How can I contact you?
You can reach us via:
  • Email
  • WhatsApp
  • Phone
  • Social Media
Visit our Contact Us page for the latest contact details.
Do you have a physical store?
We operate primarily online. Any showroom, collection point, or appointment-based visits will be communicated on our website.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media to be the first to know about new collections, special offers, and exclusive discounts.

Couldn't find your answer?

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