Privacy policy

Privacy Policy (South Africa)

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online store. We are committed to protecting your privacy and ensuring that your personal information is processed in accordance with the laws of South Africa, including the Protection of Personal Information Act 4 of 2013.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and billing/shipping address
  • Order Information: Details about the products you purchase and transaction history
  • Payment Information: Payment details required to process transactions through secure third-party payment providers
  • Technical Information: IP address, browser type, device information, and website usage data

 

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your purchases or inquiries
  • To provide customer support
  • To improve our website, services, and customer experience
  • To send promotional communications, if you have consented to receive them
  • To comply with legal and regulatory obligations

 

 

 

3. Sharing of Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors to securely process transactions
  • Courier and delivery companies to deliver your orders
  • Website hosting and technical service providers

All third parties are required to protect your information and only use it for the purposes for which it was shared.

We do not sell or trade your personal information to third parties.

4. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, misuse, or disclosure.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act 4 of 2013, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of inaccurate or outdated information
  • Object to the processing of your personal information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our customer support team for assistance.

support@imanigarments.co.za