Refund policy
Refund Policy
At our store, we aim to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, our Refund Policy is designed to provide a simple and fair solution.
Returns
Customers may request a return within 3 days of receiving their order. To be eligible for a return, the item must be
- unused
- unworn,
- in its original condition, (with all tags and packaging intact.)
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn, washed, or damaged after delivery
- Custom or personalized products
- Items purchased during clearance or final sale
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and returned to your original payment method within 10-15 business days.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery so we can arrange a replacement or exchange.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team. We are always happy to assist you and ensure you have the best shopping experience.
support@imanigarments.co.za